De-signage Frequently asked questions
We hope we’ve covered any questions you may have below. If we haven’t, please email or call us and we’ll be happy to help.

Will the materials corrode?
We use the highest quality materials on the market, to ensure that no weather condition, whether extensive heat, UV index, acidic rain or coastal environments effect the quality of our products.

Which style of sign shall I choose?
Our designers have created 40 different styles and shapes of sign - giving you 1000’s of choices. There’s something for every kind of property, and everybody’s taste.  The typefaces have been selected to suit each style of house plaque. So whether you’d like ultra modern or classically traditional, you can design your house sign to fit. If you need any advice, please call us for assistance.

What if I want to use a different colour or typeface?
Manufacturing our products in-house means we can cater for any specific requirements you have, within our standard order timeframe. Just email or call us and we’ll be happy to assist.

How do I create a bespoke sign? I don’t know where to start!
Right here! Email or call us, we will design your sign specifically to your requirements. Dare to be different...stand out from the crowd!

What if I don’t like my sign when it arrives?
Our customers’ satisfaction is really important to us, and we aim to support our customers in every way possible. So please contact us.

I need a sign urgently! Can you help?
Contact us – we will do our best to meet your needs.

What if I’m not in when my parcel arrives?
With a busy lifestyle, it’s easy to miss important deliveries. If you’re not in, a card will be left by the delivery company and will explain how you can retrieve your parcel.

What if my parcel is returned to De-signage uncollected?
As part of our customer service, De-signage will re-deliver the item at no extra charge and will endeavour to deliver on the best day to ensure your goods are received.

What if the sign is damaged on arrival?
Contact us via telephone or email, we’ll endeavour to resolve the problem immediately.

What if my sign has the wrong information on it?
Contact us via telephone or email. We know mistakes can happen, and whether by customers or by De-signage, any incorrect colours , typeface or spelling will be resolved immediately.

Do you deliver outside the UK?
Yes, we deliver worldwide. The shopping cart will calculate the cost to any areas outside the UK.

How do I pay for my sign?
We offer a secure payment online facility supplied by SecureTrading which accepts the following cards; Visa debit, Visa credit, MasterCard, Maestro, Switch and Solo. You can also send cheque payments or pay by PAYPAL.

How long does delivery take?
We usually deliver signs 7-10 working days after your order is placed. If there is a problem with your order you will be notified by telephone or email.

Do I need to sign for delivery?
Yes, all our packages are sent via special delivery and require signing for.

How do I fit my sign?
Your sign arrives with a drilling template, and all the relevant screws and fixings, along with step-by-step installation instructions. You can also download a copy here. Fitting is simple, but if you get stuck give us a call and we will talk you through the process. We also offer a drill set, to ensure you use the right equipment - you can purchase this in the shopping cart.

Do you have a brochure?
Our brochure is currently being updated, but we offer such an array of product combinations that it’s difficult show you all the possibilities! However, a copy of our brochure containing set colour combinations can be downloaded click here to view brochure. PAGE 1  PAGE 2  PAGE 3  PAGE 4  PAGE 5  PAGE 6

What are the signs made from?
The signs are made from ‘glass acrylic’ - a high quality Perspex material. Glass acrylic has the aesthetic appeal of glass with great durability,

What makes a De-signage sign different?
De-signage have put extensive time and passion into the development of our product. We use high quality materials, taking every attention to detail to give you a product you will love. And, our before and after sales service helps make your purchase one to remember.

How do I keep my sign pristine?
The simple after-care instructions included with your sign will show you how to get a long-lasting shine. Download a copy of the after-care instructions click here.